OpenAI has introduced an innovative feature for ChatGPT called Company knowledge, enabling quick access to information within workspaces without the need to switch between applications. This update is available for Business, Enterprise, and Education users and operates on the GPT‑5 framework, connecting with platforms like Slack, SharePoint, Google Drive, and GitHub.
The primary aim of this feature is to transform ChatGPT into a conversational search engine tailored for businesses. Now, the chatbot can browse all available sources to provide accurate answers, including Slack messages, emails, call notes in Google Docs, and support queries from Intercom. Each response includes clear citations to sources for information verification.
The feature is capable of handling ambiguous questions. For instance, when asked, "What have we concluded regarding the company's goals for next year?", ChatGPT performs multiple searches across various sources to resolve discrepancies. The tool employs date filters and "thinks while searching", allowing it to fetch information within specific timeframes.
Activation of the feature occurs manually during new conversations. While it is enabled, ChatGPT cannot search the internet or create charts and images. OpenAI mentions that future updates will integrate Company knowledge with additional capabilities of ChatGPT, enhancing workflow efficiency further.
It’s worth noting that OpenAI recently unveiled ChatGPT Atlas – a browser equipped with built-in AI and agent mode, which will receive new functionalities soon.