How the Scam Works

PrivatBank cardholders with the number 044 364 53 20 receive calls from individuals posing as «security service agents» of the bank, claiming that «multiple small transactions have been made from the customer's card in the last 20 minutes to the enemy country».

These scammers offer to cancel the transfers, set up fraud insurance, and pressure individuals to immediately comply with their demands, including recording a voice message and «verifying» card details.

To gain credibility, they provide a «personal number» that they claim can be found on PrivatBank's website.

This way, the fraudsters attempt to obtain customer data for further illegal activities aimed at stealing funds. Bank employees never ask for the card number, PIN, or CVV code.

Citizens are urged not to disclose personal information and refrain from conducting financial transactions during calls or messages from unknown individuals.

If you receive a call from scammers, you should contact the bank's call center and report the malicious actors. If you become a victim, it is advisable to reach out to the cyber police or other competent authorities.